f111's Privacy Policy

1.1 Information You Provide Yourself

When opening an account at f111 and in subsequent activities, you provide the following information yourself:

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Password and security-related information
• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, or bank account)
• Information provided during customer support communications

1.2 Automatically Collected Information

When you use the f111 website or app, some information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and device model
• Time spent on the site and a list of pages visited
• Data collected through cookies and similar tracking technologies
• Login time, transaction history, and gaming activity details

This information is primarily used to ensure platform security, detect fraudulent activity, and improve your experience.

1.3 Information Received from Third Parties

In some cases, information may be received from payment processing partners or identity verification service providers. This information is used only to complete account verification and financial transactions.

2.1 Providing and Managing Services

f111 primarily uses your collected information for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Managing your gaming activity and ensuring fair outcomes
• Applying bonuses and promotional offers
• Providing VIP programme benefits

2.2 Safety and Security

Your information is used for the overall security of the f111 platform:

• Preventing unauthorized access to accounts
• Detecting suspicious transactions and fraudulent activity
• Preventing money laundering and illegal financial activity
• Ensuring the protection of our systems and users

2.3 Communication and Customer Support

Your information is used for relevant communications, such as account security notifications, transaction confirmations, and important service updates. Our 24/7 live chat and email support team assists you in both Bangla and English.

2.4 Responsible Gaming

By reviewing your gaming activity patterns, f111 may, where necessary, offer responsible gaming advice or apply protective limits. This is done with your long-term wellbeing in mind. Please note that this platform is for users aged 21 and above.

3.1 Data Retention Period

f111 stores your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period for legal obligations, financial audits, or dispute resolution.

3.2 Technical Security

f111 applies advanced technical measures to protect your information:

• Keeping data transmission secure through SSL (Secure Socket Layer) encryption
• Storing sensitive data in encrypted form in the database
• Password hashing and secure account verification methods
• Regular security testing and vulnerability assessments
• Unauthorized access detection systems

3.3 Payment Information Security

Transaction details made through bKash, Nagad, Rocket, or bank transfer are shared securely with the relevant payment provider. f111 never stores your full bank account number or mobile banking PIN.

4.1 Limited Data Sharing Policy

f111 does not sell your personal information to third parties. Only the necessary information is shared in the following specific situations:

• With authorized payment service providers for payment processing
• With relevant service providers for identity and age verification
• With authorized technology partners for the technical operation of the site
• With relevant authorities when required to meet legal obligations

Any third-party partner is required to comply with f111's privacy standards and may not use the information received for any other purpose.

4.2 Information with Game Providers

Personal identity information is not shared with Pragmatic Play, PG Soft, JILI, Evolution, or other game studios. Only the session information technically necessary for game operation is communicated to them.

5.1 What Cookies Are and How They Are Used

Cookies are small text files stored in your browser. f111 uses cookies for the following reasons:

• Keeping login sessions active and ensuring security
• Remembering your language and preference settings
• Analyzing and improving the site's user experience
• Helping to detect fraudulent activity

5.2 Cookie Control

You can control cookies from your browser settings. However, completely disabling cookies may limit some site functionality and may cause issues with the login process.

6.1 Your Control Over Your Information

As a member of f111, you have the following rights over your own information:

• The right to know and review information stored about you
• The right to request correction of incorrect or incomplete information
• The right to opt out of promotional communications
• The right to request deletion of information in certain cases
• The right to object to the processing of information

To exercise these rights, contact our 24/7 customer support team via live chat or email.

6.2 Information After Account Closure

If you wish to close your f111 account, please contact customer support. Even after account closure, certain information related to financial transaction records and legal requirements will be retained for a defined period.

7.1 Age Verification Policy

f111's services are strictly for users aged 21 and above. We verify age at account registration to actively prevent minors from accessing the platform. f111 reserves the right to cancel the account and suspend transactions of any person who registers with false information. You can find more details on our About Us page.

Information of those under 21 is never collected or stored. If such information is accidentally collected, it is deleted immediately.

8.1 Location of Data Processing

f111's servers and data processing infrastructure may be located outside Bangladesh. Regardless of where data is processed, the standards of this privacy policy and international best practices for data protection are followed.

When sharing information with third-party technology partners, the necessary contractual safeguards are ensured so that your information remains protected under this policy at all times.

9.1 Policy Updates and Notifications

f111 may update this privacy policy as needed. If any significant changes are made, you will be informed via your registered email address or through a public notice on the site.

Continuing to use the platform after changes means you have accepted the updated policy. Therefore, it is recommended that you review this page regularly.

10.1 Privacy-Related Inquiries

For any questions or concerns about this privacy policy, or to exercise your rights over your information, please contact us:

• 24/7 live chat support — directly from any page on the site
• Email: [email protected]

Our support team can answer your questions in both Bangla and English. For more general questions, you can also visit our Frequently Asked Questions (FAQ) page.