f111 FAQ — VIP, Bonus and Account

Joining the f111 VIP program gives you weekly cashback, priority support, and early access to special promotions. The higher your tier, the higher your cashback rate. At the top Diamond tier, you receive up to 1.0% cashback on your net weekly losses. VIP membership is not just about bonuses — it is f111's way of recognising its regular players.

Cashback is calculated on your net loss for the week — total losses minus total winnings. Example: if you are on the Gold tier and your net weekly loss is ৳20,000 — ৳20,000 × 0.6% = ৳120 cashback. This amount is credited to your account automatically. Cashback rates range from 0.2% at Bronze to 1.0% at Diamond, based on your tier.

Your f111 VIP tier improves by playing regularly and staying active on the platform. No specific turnover figure is announced — your overall activity is taken into account. You start at Bronze and can work your way up through Silver, Gold, Platinum, and finally Diamond. The cashback rate increases with each tier.

f111 has five VIP tiers in total: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%; Diamond — up to 1.0%. Each cashback rate applies to the net losses of that week.

VIP cashback is credited directly to your f111 account. Certain wagering conditions may apply before you can use it. For the latest terms, contact f111 live chat support or read the Terms and Conditions page. Cashback is generally processed after the end of each week.

For details on deposit fees at f111, contact live support. No additional charge is applied by the platform — however, your mobile banking provider (such as bKash or Nagad) may apply its own transaction charges, which are entirely governed by that service's own policy.

Log in to f111, go to the deposit section, and select bKash as your payment method. Send the required amount to the number shown and submit the form with your transaction ID. The minimum deposit is ৳200. Your balance is usually updated within a few minutes. If you have any issues, contact live chat.

Yes, the Nagad deposit process is essentially the same. Select Nagad on the f111 deposit page, send the money to the number shown, and confirm with your transaction ID. The minimum deposit is ৳200 — this limit is the same for all methods. It may take a little time for your balance to update.

f111 currently accepts deposits through four methods: bKash, Nagad, Rocket, and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Cryptocurrency and other international payment methods are not accepted at this time.

On f111, the minimum deposit is the same across all sections — slot games, cricket betting, live casino, or any other section: ৳200. For withdrawals, the minimum is ৳800.

The f111 welcome bonus is a 100% bonus on your first deposit, up to ৳8,000. So if you deposit ৳1,000, you get ৳1,000 as a bonus and your total balance becomes ৳2,000. To receive the bonus, open a new account and make your first deposit of ৳200 or more — the bonus will be added automatically.

No, the f111 welcome bonus is available only once per member — it applies to the first deposit only. Attempting to claim the bonus multiple times by opening more than one account is a violation of the rules and may result in account suspension. f111 enforces a one-account-per-person policy.

If you want to cancel a bonus after it has been activated, you will generally need to contact support via 24/7 live chat. Keep in mind that if the bonus is cancelled, any winnings earned from it will also be cancelled. Read the Terms and Conditions carefully before accepting any bonus.

You must wager 10 times the bonus amount before you can withdraw. Example: if you deposit ৳1,000 and receive a ৳1,000 bonus, your total balance is ৳2,000, but you must wager ৳1,000 × 10 = ৳10,000 before withdrawing. Another example: if you deposit ৳16,200 and receive the maximum ৳8,000 bonus, you must wager ৳8,000 × 10 = ৳80,000.

On f111, most games count towards wagering — including slots, fishing games, live casino, and sports bets. However, some games may have different contribution rates or special conditions. For a confirmed list, ask f111 support directly or check the Terms and Conditions page.

Go to the f111 login page and click the "Forgot password?" link. Verify your identity with an OTP sent to your registered mobile number or email, and you will be able to set a new password. If you have trouble, contact support via live chat or email — they can assist you in Bengali.

Yes, you must be at least 21 years old to register and participate in any activity on f111. Providing accurate information during registration is mandatory. Proof of age may be requested during account verification. Anyone under 21 cannot open an account.

Yes, you can log in to f111 from any device. When logging in from a new device, you may be asked to verify your identity via OTP. Avoid logging in on public or shared devices. Always log out after your session.

No, f111 policy allows only one account per person. If multiple accounts belonging to the same person are detected, all accounts may be suspended and balances forfeited. If you have any issue, contact support directly rather than opening a new account.

First, make sure your username and password are typed correctly. Keep Caps Lock off and avoid extra spaces. If you still cannot log in after several attempts, reset your password. If your account appears to be locked or you notice anything suspicious, contact f111 support straight away.

f111 uses SSL encryption technology, which keeps all your information secure during transmission. Personal data, payment details, and transaction history are stored in encrypted form. For more details, read the Privacy Policy page.

Use a password of at least 12 characters that combines uppercase letters, lowercase letters, numbers, and special characters (such as @, #, $). Do not use your name, date of birth, or simple passwords like "123456". Do not use your f111 password on any other site, and change it from time to time.

If you notice any unfamiliar logins, bets, or withdrawals on your f111 account, change your password immediately and inform support via live chat. They can review your account and temporarily suspend it if needed. Acting quickly is the most effective way to protect yourself.

Never. The f111 support team will never ask for your OTP, bKash PIN, Nagad PIN, or password. Anyone asking for this information — by phone, chat, or email — is a scammer. End the call or chat immediately and report the incident to f111 official support.

f111 believes that gaming is for enjoyment — not for stress. Visit the Responsible Gaming page for tips and tools to keep yourself safe. Set your own budget limits, stop playing when you are tired or under stress, and seek support help if needed.